The difference between arrogant and confident is...

...well, the difference is your finger.

Not your middle finger, mind you. Although that's a dead give-a-way. But your pointer finger. It's the direction of your intent.

The direction this finger is pointed is the point. When you are focused on a customer, friend, or audience - not at yourself - and communicating with confidence you are not arrogant.  Who doesn't love it when someone makes it about others?

But when you begin focusing on yourself...repulsion enters and rots the facade.  Arrogance emits from anyone whose finger is pointed at themselves. And trust in others erodes.

Take a peek at where your finger is pointed. At others? Good for you.  At yourself? Re-boot and get over yourself (because everyone else already has). And if it's your middle finger doing the talking ... well ... that's another blog.

They love me, they love me, they ---

When the speaker got off the stage, I asked him later about how he conquered his fear of speaking.  He said, "It's simple. Before I take the stage I tell myself - They love me, they love me, they love me...they just don't know it yet!"

Wow.  Arrogant.

But I was wrong. I took that advice with me to 4000 speaking events and to my sales training.  Because it's true.

When you truly believe that someone "loves you," your confidence swells and impacts first impressions.  And within minutes "voila!" they usually do love you.  (Of course, if you love yourself more than they do they'll quit competing with you.)  Healthy confidence holding this up, is what makes it real.

This also applies to your business.  "They love doing business with you...they just don't know it yet."  So step through that door today and let them.  

Let them discover what they never knew they loved.