The difference between arrogant and confident is...

...well, the difference is your finger.

Not your middle finger, mind you. Although that's a dead give-a-way. But your pointer finger. It's the direction of your intent.

The direction this finger is pointed is the point. When you are focused on a customer, friend, or audience - not at yourself - and communicating with confidence you are not arrogant.  Who doesn't love it when someone makes it about others?

But when you begin focusing on yourself...repulsion enters and rots the facade.  Arrogance emits from anyone whose finger is pointed at themselves. And trust in others erodes.

Take a peek at where your finger is pointed. At others? Good for you.  At yourself? Re-boot and get over yourself (because everyone else already has). And if it's your middle finger doing the talking ... well ... that's another blog.